PROService is a remote diagnostic system that enhances the technical support of your Beckman Coulter systems. Using firewall-friendly technology,
PROService
securely transfers information pertinent to instrument health to a Beckman Coulter server via the Internet.
PROService
provides the means by which the Beckman Coulter Hotline and other Beckman Coulter service and support personnel can remotely view and diagnose the performance of your Beckman Coulter instrument.
PROService
automatically scans available instrument health data for potential causes of downtime, allowing Beckman Coulter system experts to identify potential technical solutions from a remote location, often resolving issues before they impact your lab's operating efficiency. When necessary, service calls can be scheduled proactively and any necessary parts can be shipped ahead to facilitate efficient repair.
Key Features
• PROService Triggers help predict instrument failure to increase uptime
• Real-time instrument health interface facilitates instant review and rapid diagnosis of instrument issues
• Remote Desktop Sharing (RDS), along with live video feed to the Beckman Coulter
PROService user, facilitates efficient troubleshooting and repair
• Remote system adjustment through RDS allows correction of hardware and software issues
• Automated participation in the metering program facilitates a convenient reagent replenishment system
Proservice Ready
Systems
PROService is designed to deliver specific instrument data to Beckman Coulter in a reliable and secure format using a single network connection for all connected instruments. Beckman Coulter places an emphasis on information security by focusing on the following aspects:
PROService
is designed to deliver specific instrument data to Beckman Coulter in a reliable and secure format using a single network connection for all connected instruments. Beckman Coulter places an emphasis on information security by focusing on the following aspects:
• Confidentiality: Real-time health data transmitted by the instrument does not contain patient identifiable information. All communication between the instrument and Beckman Coulter is encrypted and in compliance with directives set forth by the Health Insurance Portability and Accountability Act (HIPAA) and the Joint Commission of Accreditation of Health Organizations (JCAHO).
• Authentication: Beckman Coulter
PROService users are identified using a secure system. Access to the PROService website has two levels of password protection.
• Authorization: user access is customized by user responsibility and location and controlled by the system.
Not all features are
available on all instruments. For more
information, please contact your Beckman
Coulter Sales or Service representative.
*REMISOL Advance is a trademark of
Normand-Info SAS
